MacRumors
Aug 25, 02:37 PM
http://www.macrumors.com/images/macrumorsthreadlogo.gif (http://www.macrumors.com)
Over the past month or so, there appears to have been an uptick in user dissatisfaction with Apple's handling of support incidents. While overall satisfaction is extremely hard to gauge due to the fact that typically only disgruntled users notify sites of issues and the uptick could also simply represent Apple's increased marketshare, it does come amongst reports of Apple firing its online forum moderator staff (http://www.macobserver.com/article/2006/07/28.10.shtml) and an Indian support center (http://www.macrumors.com/pages/2006/06/20060604190322.shtml) that was shut down as quickly as it was opened. Similarly, many people felt that Apple was ill-prepared for yesterday's 1.8 million battery recall (http://www.macrumors.com/pages/2006/08/20060824134647.shtml), as Apple's support site was quickly overloaded with requests and there was a lot of confusion as to what batteries were affected.
This all could, of course be coincidental. Of note, Apple has consistently been a market leader in surveys on customer support (http://www.pcmag.com/article2/0,1895,2006497,00.asp).
Digg This (http://digg.com/apple/Apple_Having_Support_Problems)
Over the past month or so, there appears to have been an uptick in user dissatisfaction with Apple's handling of support incidents. While overall satisfaction is extremely hard to gauge due to the fact that typically only disgruntled users notify sites of issues and the uptick could also simply represent Apple's increased marketshare, it does come amongst reports of Apple firing its online forum moderator staff (http://www.macobserver.com/article/2006/07/28.10.shtml) and an Indian support center (http://www.macrumors.com/pages/2006/06/20060604190322.shtml) that was shut down as quickly as it was opened. Similarly, many people felt that Apple was ill-prepared for yesterday's 1.8 million battery recall (http://www.macrumors.com/pages/2006/08/20060824134647.shtml), as Apple's support site was quickly overloaded with requests and there was a lot of confusion as to what batteries were affected.
This all could, of course be coincidental. Of note, Apple has consistently been a market leader in surveys on customer support (http://www.pcmag.com/article2/0,1895,2006497,00.asp).
Digg This (http://digg.com/apple/Apple_Having_Support_Problems)
bretm
Apr 11, 08:03 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)
How about an interim update? All they need really is a software update to bring all the little widgets and candy that clutter up the androids. Their camera is still the best IMHO. And ease of syncing is still the best. And don't forget- it's an iPod. Seriously the android is just more complicated for most things. It doesn't do well (anything) with embedded QT and it's insanely lacking in consistency- which is why it's the love of techie IT types. They love to be in the know. It's PC vs Mac all over again.
How about an interim update? All they need really is a software update to bring all the little widgets and candy that clutter up the androids. Their camera is still the best IMHO. And ease of syncing is still the best. And don't forget- it's an iPod. Seriously the android is just more complicated for most things. It doesn't do well (anything) with embedded QT and it's insanely lacking in consistency- which is why it's the love of techie IT types. They love to be in the know. It's PC vs Mac all over again.
Billicus
Nov 28, 10:07 PM
Jeez... I don't think it will happen. The music companies need to keep their grubby fingers off the iPod. :mad:
mcrain
Mar 17, 01:29 PM
Ron Paul believes in term limits, but keeps running and running and running...
Oh, and Rand didn't fall far from the tree. From wiki for anyone who is curious:
Controversial claims made in Ron Paul's newsletters, written in the first person narrative, included statements such as "Boy, it sure burns me to have a national holiday for that pro-communist philanderer Martin Luther King. I voted against this outrage time and time again as a Congressman. What an infamy that Ronald Reagan approved it! We can thank him for our annual Hate Whitey Day." Along with "even in my little town of Lake Jackson, Texas, I've urged everyone in my family to know how to use a gun in self defense. For the animals are coming." Another notable statement that garnered controversy was "opinion polls consistently show only about 5% of blacks have sensible political opinions, if you have ever been robbed by a black teen-aged male, you know how unbelievably fleet-footed they can be". An issue from 1992 refers to carjacking as the "hip-hop thing to do among the urban youth who play unsuspecting whites like pianos." In an article titled "The Pink House" the newsletter wrote that "Homosexuals, not to speak of the rest of society, were far better off when social pressure forced them to hide their activities." These publications would later create political problems for Paul and he considered retiring his seat. Wiki (http://en.wikipedia.org/wiki/Ron_Paul)
He won't ever be president, and he should have resigned his seat years ago.
It's one thing to vote against pay raises; it's another to actually do something about them. It's one thing to vote against many things that you know are going to pass, and another to stand up to your party when it counts.
Oh, and Rand didn't fall far from the tree. From wiki for anyone who is curious:
Controversial claims made in Ron Paul's newsletters, written in the first person narrative, included statements such as "Boy, it sure burns me to have a national holiday for that pro-communist philanderer Martin Luther King. I voted against this outrage time and time again as a Congressman. What an infamy that Ronald Reagan approved it! We can thank him for our annual Hate Whitey Day." Along with "even in my little town of Lake Jackson, Texas, I've urged everyone in my family to know how to use a gun in self defense. For the animals are coming." Another notable statement that garnered controversy was "opinion polls consistently show only about 5% of blacks have sensible political opinions, if you have ever been robbed by a black teen-aged male, you know how unbelievably fleet-footed they can be". An issue from 1992 refers to carjacking as the "hip-hop thing to do among the urban youth who play unsuspecting whites like pianos." In an article titled "The Pink House" the newsletter wrote that "Homosexuals, not to speak of the rest of society, were far better off when social pressure forced them to hide their activities." These publications would later create political problems for Paul and he considered retiring his seat. Wiki (http://en.wikipedia.org/wiki/Ron_Paul)
He won't ever be president, and he should have resigned his seat years ago.
It's one thing to vote against pay raises; it's another to actually do something about them. It's one thing to vote against many things that you know are going to pass, and another to stand up to your party when it counts.
Soura2112
Apr 10, 03:10 PM
I really think Apple will be brining out a great product here. They have had a lot of time to hear what people want and don't want. I'm being very optimistic, sure no one will get everything they want since that never happens but will get great things (I hope!).
My only problem is I'm in the market for a new camera and want to make sure I know what's up with FCP before I get my camera mainly because I don't want to wait for any updates for the camera I decide to buy since it won't be VERY high end.
Can't wait to hear this news.
My only problem is I'm in the market for a new camera and want to make sure I know what's up with FCP before I get my camera mainly because I don't want to wait for any updates for the camera I decide to buy since it won't be VERY high end.
Can't wait to hear this news.
realitymonkey
Apr 6, 09:52 AM
You must have pretty limited experience.
It's the only logistical way to deliver high-bitrate 1080p material to clients.
Really what sort of clients ?
It's the only logistical way to deliver high-bitrate 1080p material to clients.
Really what sort of clients ?
iGary
Aug 11, 10:06 AM
*woot*
Please let it be good so I can trash my Treo.
Please let it be good so I can trash my Treo.
michaelrjohnson
Jul 27, 10:03 AM
Rule 1 of Apple Events:
You never get all the marbles.
Very very wise, Chundles. You are correct.
(In other words, they're always disappointing on some level to someone.) :)
You never get all the marbles.
Very very wise, Chundles. You are correct.
(In other words, they're always disappointing on some level to someone.) :)
benthewraith
Nov 28, 08:07 PM
I agree with the people here who have said that if this happens they would pirate all of the Music that they wanted from universal. If this happens and I buy a new iPod after that I will just go and pirate the Music that I want since the record labels have already been paid.
You could have a subpoena on you the moment you do (and it would not be an effective defense if you had posts such as these in public forums. Did you know that bots go to forums?).
I just wouldn't buy anything more from Universal. There are plenty of bands in Jacksonville to fill my iPod up (and Yellowcard isn't contracted with Universal! :D).
You could have a subpoena on you the moment you do (and it would not be an effective defense if you had posts such as these in public forums. Did you know that bots go to forums?).
I just wouldn't buy anything more from Universal. There are plenty of bands in Jacksonville to fill my iPod up (and Yellowcard isn't contracted with Universal! :D).
entatlrg
Apr 6, 12:38 PM
The most interesting thing here is how some people hang on every word over updates to the MacBook Air line.
Some won't touch it without a Sandy Bridge update, others want it left alone to save the NVIDIA graphics.
From dated chips, future proofing, when to buy, getting in at the right time and on and on ...
What gives?
In 90% of the tasks the average MacBook Air owner does are they really going to notice it either way?
Future proofing/saving a few hundred dollars ... there is no such thing ... just look back at the electronics you purchased in the past... how has 'future proofing' worked for you so far? lol
Like it. Buy it. Enjoy it.
Some won't touch it without a Sandy Bridge update, others want it left alone to save the NVIDIA graphics.
From dated chips, future proofing, when to buy, getting in at the right time and on and on ...
What gives?
In 90% of the tasks the average MacBook Air owner does are they really going to notice it either way?
Future proofing/saving a few hundred dollars ... there is no such thing ... just look back at the electronics you purchased in the past... how has 'future proofing' worked for you so far? lol
Like it. Buy it. Enjoy it.
BoyBach
Nov 29, 06:20 AM
My initial reservations about this story (the Zune/Universal payment) was much like eveybody's elses on these forums - very bad for us and screw 'em. But now that I've had time to think it through I actually think it's a fantastic idea.
Fantastic for the consumer and the artist, and potentially catastrophic for Universal Music.
Allow me to explain! Somebody buys a Zune or iPod that has had the 'Universal Tax' applied to it and then fills it with 30GB of stolen Universal music. It goes to court and the 'Pirate' successfully argues that he/she has already compensated UMG by buying the iPod/Zune. The judge agrees and piracy of Universal music becomes legal so long as it's for the 'UMG taxed' iPod or Zune. UMG collapses overnight and the artists get to release music on their terms and get more of the money that they deserve, not the faceless corporations and shareholders.
Why is this good for us? Because every entertainment company would become very wary of labelling us all 'pirates' and might actually realise that digital distribution at a fair price is their future.
D'oh somebody has already written something to this effect whilst I was typing!!
Fantastic for the consumer and the artist, and potentially catastrophic for Universal Music.
Allow me to explain! Somebody buys a Zune or iPod that has had the 'Universal Tax' applied to it and then fills it with 30GB of stolen Universal music. It goes to court and the 'Pirate' successfully argues that he/she has already compensated UMG by buying the iPod/Zune. The judge agrees and piracy of Universal music becomes legal so long as it's for the 'UMG taxed' iPod or Zune. UMG collapses overnight and the artists get to release music on their terms and get more of the money that they deserve, not the faceless corporations and shareholders.
Why is this good for us? Because every entertainment company would become very wary of labelling us all 'pirates' and might actually realise that digital distribution at a fair price is their future.
D'oh somebody has already written something to this effect whilst I was typing!!
aafuss1
Jul 14, 11:54 PM
Interesting question, but I don't think any of us here will have the answers.
PCs don't use EFI. I don't know if a generic AGP/PCIe card can be initialized by EFI, or if the card will need some EFI code to be on-board.
As for OS X, I think we can be fairly certain that Apple will only bundle drivers for cards that Apple sells. If you install a third-party card, they will probably tell you that you'll need a driver from the card's manufacturer - that's what they've historically told customers.
Generic VGA drivers? I'm sure they were developed - they'd be very useful during that time when OS X/Intel was internal-only. But I wouldn't expect them to be bundled with a shipping copy of the system software.
Now, assuming that the Mac firmware (including whatever EFI drivers they include in it) is capable of initializing a generic video card, then there should be no need for more than a device driver, which the card vendors can probably provide, if they are so inclined. If the cards will require special ROM code for EFI, however, then we're back to the same problem that plagued the PPC systems.
I agree-eg. to add a Crossfire configuration would mean that Apple would need to have a preference pane to configure that, which they don't-they supply a driver only.
PCs don't use EFI. I don't know if a generic AGP/PCIe card can be initialized by EFI, or if the card will need some EFI code to be on-board.
As for OS X, I think we can be fairly certain that Apple will only bundle drivers for cards that Apple sells. If you install a third-party card, they will probably tell you that you'll need a driver from the card's manufacturer - that's what they've historically told customers.
Generic VGA drivers? I'm sure they were developed - they'd be very useful during that time when OS X/Intel was internal-only. But I wouldn't expect them to be bundled with a shipping copy of the system software.
Now, assuming that the Mac firmware (including whatever EFI drivers they include in it) is capable of initializing a generic video card, then there should be no need for more than a device driver, which the card vendors can probably provide, if they are so inclined. If the cards will require special ROM code for EFI, however, then we're back to the same problem that plagued the PPC systems.
I agree-eg. to add a Crossfire configuration would mean that Apple would need to have a preference pane to configure that, which they don't-they supply a driver only.
osofast240sx
Apr 8, 07:54 AM
I think this makes somewhat sense... When i went to best buy on launch day they ran out... and then i went back and they were doing $100 pre-orders to be put on a list (which i never ended up doing)... so what they did is had a ton of people pay a hundred bucks to put on a best buy gift card and then "shorten" the supply so that people would have to be impatient and go buy somewhere else--which forced people to spend that hundred dollars at BB.
Kind of a cheap selfish way to make money. hundreds of pre-orders and then only a few ipad sales...
it still doesn't make sense to not sell what you have in stock though... stupidI was one of the ones that put $100 down then receive my pad 4 days later. i thought that was a little suspect.
Kind of a cheap selfish way to make money. hundreds of pre-orders and then only a few ipad sales...
it still doesn't make sense to not sell what you have in stock though... stupidI was one of the ones that put $100 down then receive my pad 4 days later. i thought that was a little suspect.
freeny
Jul 20, 08:18 AM
I wonder what they're going to call them, Quad sounds cool but "Octa or Octo" just sounds a bit silly.
MacPro8?
The Mactopus??
Ive already trademarked "OctoCore" and "CoreOcto";)
Just keep saying it to yourself. After about the 12th time it just starts rolling off your tongue...
MacPro8?
The Mactopus??
Ive already trademarked "OctoCore" and "CoreOcto";)
Just keep saying it to yourself. After about the 12th time it just starts rolling off your tongue...
ChazUK
Mar 31, 03:09 PM
Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.3.3; en-gb; Blade Build/FRG83) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)
I'm not impressed by this at all. The very fact that the Gingerbread source is available has given my Orange UK branded ZTE Blade Gingerbread before other phones had official builds.
I know that some here despise all that may compete with Apple but the Android community and developers who put work into projects like Cyanogenmod are an awesome bunch. It would be sad to see the community go by the wayside because of any change in the distribution of Android.
I'm not impressed by this at all. The very fact that the Gingerbread source is available has given my Orange UK branded ZTE Blade Gingerbread before other phones had official builds.
I know that some here despise all that may compete with Apple but the Android community and developers who put work into projects like Cyanogenmod are an awesome bunch. It would be sad to see the community go by the wayside because of any change in the distribution of Android.
Popeye206
Apr 25, 02:16 PM
MY goodness people!
What the heck would ANYONE do to cause harm to you by knowing what cell towers you ping off of?
Please... give me one good example of how this harms you in any way shape or form.
What the heck would ANYONE do to cause harm to you by knowing what cell towers you ping off of?
Please... give me one good example of how this harms you in any way shape or form.
SuperCachetes
Feb 28, 09:45 PM
Correct I have no idea what causes homosexuality, neither do scientists.
And yet you seem quite certain how the human brain works and what is normal/ not normal. :rolleyes:
My original point was that you made an assertive, sweeping generalization without any backup. Just a very matter-of-fact "Hey, all you humans, here is how your body was designed. All you gays, you are not the default. Trust me, I'm from teh internetz."
It's clumsy and insensitive at best, and just more religion-based trolling at worst.
And yet you seem quite certain how the human brain works and what is normal/ not normal. :rolleyes:
My original point was that you made an assertive, sweeping generalization without any backup. Just a very matter-of-fact "Hey, all you humans, here is how your body was designed. All you gays, you are not the default. Trust me, I'm from teh internetz."
It's clumsy and insensitive at best, and just more religion-based trolling at worst.
AidenShaw
Aug 22, 09:08 AM
Gonna get a ton of switchers - even if they only ever run Windows XP on it.
One big problem with running XP, though, is that you need the Boot Camp drivers from Apple.
If the MacIntel Pro were able to use any available device (any graphics, any PCIe card which has a Woodie driver, ...), then buying one to run Vista or Windows 2003 would make more sense.
As long as you're tied to proprietary drivers, though, it isn't nearly as attractive. There shouldn't be any Apple software needed to run Linux, Solaris or Windows, outside of a bog-standard BIOS implementation.
Hopefully, however, the Apple pricing will push down the prices on other Xeon workstations. It doesn't make a lot of sense for a comparable Dell to be $600 more than an Apple.
One big problem with running XP, though, is that you need the Boot Camp drivers from Apple.
If the MacIntel Pro were able to use any available device (any graphics, any PCIe card which has a Woodie driver, ...), then buying one to run Vista or Windows 2003 would make more sense.
As long as you're tied to proprietary drivers, though, it isn't nearly as attractive. There shouldn't be any Apple software needed to run Linux, Solaris or Windows, outside of a bog-standard BIOS implementation.
Hopefully, however, the Apple pricing will push down the prices on other Xeon workstations. It doesn't make a lot of sense for a comparable Dell to be $600 more than an Apple.
dethmaShine
Apr 12, 03:11 PM
3am.
Thanks.
And that's not good.
Thanks.
And that's not good.
LegendKillerUK
Apr 6, 02:34 PM
That's a common misreading of what Jobs said.
iOS was developed for the phone first.
As Jobs explained, there was a simple UI demo done on a touch device originally designed to be a keyboard input prototype. That demo gave him the idea to go all touch on the iPhone. That's what he meant by "the tablet came first".
Since we know that during summer/fall the first iPhone UI concepts were done using iPods with wheels, his touch "eureka" moment probably came in late with the UI demo almost certainly done under OSX.
According to all known histories, the actual creation of iOS didn't begin until 2006. Prior to that, some at Apple were still proposing using Linux for the phone OS.
But he then said after how well it would work on the phone, they put the tablet project on the shelf and focused on the phone as it was more important. Which means it was a tablet and no just a touch screen device in the beginning.
iOS was developed for the phone first.
As Jobs explained, there was a simple UI demo done on a touch device originally designed to be a keyboard input prototype. That demo gave him the idea to go all touch on the iPhone. That's what he meant by "the tablet came first".
Since we know that during summer/fall the first iPhone UI concepts were done using iPods with wheels, his touch "eureka" moment probably came in late with the UI demo almost certainly done under OSX.
According to all known histories, the actual creation of iOS didn't begin until 2006. Prior to that, some at Apple were still proposing using Linux for the phone OS.
But he then said after how well it would work on the phone, they put the tablet project on the shelf and focused on the phone as it was more important. Which means it was a tablet and no just a touch screen device in the beginning.
danielpicasso
Mar 26, 01:33 PM
Some of the comments on this board are inane.
1) Launchpad is the selling point...Really? You think Versions, Resume, Mission Control, OS wide Full Screen App support are not selling points?
2) $129 is too much. This one cracks me up. Apple is bundling a $500 product into the OS (and other OS based servers are far more expensive) and people think $129 is too much?
3) When has Apple released an OS, and not shown new features on the final release keynote?
thanks for keeping the inmates sane...... why would Apple let their OS be anything but perfect
1) Launchpad is the selling point...Really? You think Versions, Resume, Mission Control, OS wide Full Screen App support are not selling points?
2) $129 is too much. This one cracks me up. Apple is bundling a $500 product into the OS (and other OS based servers are far more expensive) and people think $129 is too much?
3) When has Apple released an OS, and not shown new features on the final release keynote?
thanks for keeping the inmates sane...... why would Apple let their OS be anything but perfect
HyperZboy
Apr 7, 01:52 PM
lol... You really think Intel is the reason Apple laptops cost what they do? Really?
I never said I considered it overpriced.
I was making a point that it's now underpowered for some users and less powerful than the previous model.
And another point... I'm not really blaming Apple. Obviously, it's Intel's fault for forcing the Intel graphics on Apple, among other companies that plan to use the new CPUs and Intel logic boards.
For many people with the current model, the new Macbook Air will be a downgrade unless you really need some of the other new features.
I never said I considered it overpriced.
I was making a point that it's now underpowered for some users and less powerful than the previous model.
And another point... I'm not really blaming Apple. Obviously, it's Intel's fault for forcing the Intel graphics on Apple, among other companies that plan to use the new CPUs and Intel logic boards.
For many people with the current model, the new Macbook Air will be a downgrade unless you really need some of the other new features.
dextertangocci
Jul 27, 10:21 AM
Can I swop the Merom with the Yonah in my MB?
davidcmc
Mar 22, 01:40 PM
Lol. So many kid Apple fanboys.
iOS is clearly outdated if compared to Honeycomb and QNX.
The iPad 2 is nice, but it needs more RAM. Multitasking is just terrible with few RAM and bad OS processes handling.
Multitasking in iOS is sometimes a joke, specially if you're web browsing and using some chat app (like IM+, BeeJive etc.).
I'm glad that RIM and Samsung come with those prices.
Next months will be crucial for me to decide the successor of my iPad 1.
iOS is clearly outdated if compared to Honeycomb and QNX.
The iPad 2 is nice, but it needs more RAM. Multitasking is just terrible with few RAM and bad OS processes handling.
Multitasking in iOS is sometimes a joke, specially if you're web browsing and using some chat app (like IM+, BeeJive etc.).
I'm glad that RIM and Samsung come with those prices.
Next months will be crucial for me to decide the successor of my iPad 1.